Shipping policy
Shipping Policy
Fast dispatch from Cairns – orders shipped within 1–2 days.
Processing Time
All orders are processed within 1–2 business days.
Orders are prepared and shipped from Cairns, Australia.
Please note:
- Orders are not processed on weekends or public holidays
- During busy periods, processing times may be slightly longer
Shipping Times (Australia)
Estimated delivery times after dispatch:
- Queensland: 1–3 business days
- Rest of Australia: 2–6 business days
Delivery times may vary depending on your location and courier delays.
Shipping Costs
Shipping costs are calculated at checkout.
We may offer free shipping on orders over a certain amount (as shown on our website).
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking details.
Delays
While we do our best to meet delivery estimates, we are not responsible for delays caused by:
- Postal services
- Weather conditions
- External factors beyond our control
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Parcels
If your order arrives damaged or is lost in transit, contact us within 48 hours of delivery and we will assist you.
Contact Us
For any shipping enquiries, contact: